Thank you for shopping with Neven Journeys! We are committed to delivering your orders promptly and reliably. Below is our shipping policy, outlining how we handle deliveries worldwide.

1. Delivery Areas

We proudly offer worldwide shipping. No matter where you are, we’ll do our best to get your order to your doorstep.

2. Shipping Method & Payment

  • We currently offer Cash on Delivery (COD) as our only payment method.
  • Payment is collected in cash at the time of delivery.

⚠️ Please ensure someone is available to receive and pay for the order at your provided delivery address.

3. Order Processing Time

  • Orders are processed within 1-3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Timeframes

Delivery times may vary depending on your location:

  • Domestic Deliveries (if applicable): 3-7 business days
  • International Deliveries: 7-21 business days

Note: Delivery times are estimates and may be affected by factors beyond our control, such as customs clearance, weather, or logistical delays.

5. Shipping Fees

  • Shipping fees (if any) will be clearly communicated at checkout before you finalize your order.
  • Any applicable customs duties, taxes, or fees for international deliveries are the responsibility of the customer.

6. Order Tracking

  • Once your order is dispatched, we will notify you via email.
  • Tracking information will be provided where available (varies by shipping partner and destination).

7. Failed Delivery Attempts

  • If the delivery attempt is unsuccessful due to customer unavailability or refusal to pay the COD amount, the order will be returned to us.
  • Re-delivery charges may apply in such cases.

8. Damaged or Lost Packages

  • If your package arrives damaged, please inspect it in the presence of the delivery personnel and contact us immediately at [email protected] with photos.
  • If your package is lost in transit, we will assist you in tracking it and resolving the issue as quickly as possible.

9. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, or other charges imposed by your country.
  • These additional charges are the responsibility of the customer and are not included in the product or shipping prices.

10. Contact Us

For questions or concerns about your shipment, feel free to reach out:
📧 [email protected]