Welcome to Neven Journeys! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our services.

By accessing or using our website (www.nevenjourneys.com), you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you interact with Neven Journeys, we may collect the following types of information:

  • Personal Information: Name, shipping address, phone number, and email address when you place an order or contact us.
  • Payment Information: We only offer Cash on Delivery (COD).
  • Website Usage Data: Information collected automatically, such as IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders.
  • Communicating with you regarding your order or inquiries.
  • Improving our website, products, and services.
  • Sending you marketing communications (only if you opt-in).

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in these limited situations:

  • With trusted third-party service providers (logistics companies) to fulfill your order.
  • When required by law or legal process.

4. Your Privacy Rights & Opt-Out Instructions

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data, subject to applicable legal requirements.

Opt-Out of Marketing Communications

If you no longer wish to receive marketing communications from Neven Journeys, you can opt-out by:

  • Clicking the “unsubscribe” link in any of our marketing emails (if available).
  • Contacting us directly via email at [email protected] with the subject line “Opt-Out Request”.

Please allow 7 business days for us to process your opt-out request.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Data Security

We take appropriate measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is 100% secure.

7. International Users

Neven Journeys operates worldwide. By providing us with your personal information, you consent to the processing and transfer of your information to countries outside of your own, which may have different data protection rules.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, or you wish to exercise your rights, please contact us at:

Neven Journeys
Email: [email protected]